Shipping & Delivery
How long will your order take to arrive?
Please allow up to 2 business days to process and pack your order. Processing and delivery times do not include Saturdays, Sundays and holidays.
*Please note: if you select 2 Day or Express shipping on orders placed after 12:00 PM PST on Friday, these orders will not process until Monday.
What is the cost to ship the US and Canada?
Shipping is calculated at checkout. These rates are calculated at checkout based on the weight of your order.
Do we ship internationally?
Yes. Recipients of international orders are responsible for ALL duties, taxes, and brokerage fees upon delivery. Customs may hold packages, which is out of our hands. Once an order is given to a USPS carrier, the item becomes the carrier’s responsibility and liable. Upward Goddess is not responsible for any packages lost or damaged while in transit to a destination outside of the United States.
Due to a change in USPS policy, international orders shipped First Class flat-rate no longer include shipment tracking.
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Tracking Your Order
When will my package ship?
Rush orders placed after 12p.m. PST will ship out the following business day. Due to warehouse hours, orders placed Friday will ship out on Monday.
*Please note: if you select 2 Day or Express shipping on orders placed after 12:00 PM PST on Friday, these orders will not process until Monday.
What is the cost to ship the US and Canada?
Shipping is calculated at checkout. These rates are calculated at checkout based on the weight of your order.
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Customer Service
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We welcome your questions and comments!
We will reply to your email within 48 hours. If you reach us on Fridays after 3:00 pm PST, we will get back to you on the following Monday.
info@upwardgoddess.com
Privacy Policy
Here at Upward Goddess, we keep your information in the strictest confidence! We would never give, sell or trade your information. When you make a purchase with us you will have the option to be added to our mailing list. You will receive emails updating you on new products, sales and events.
If you’d rather not hear from us, please click the ‘unsubscribe’ link at the bottom of any email you receive from us. We will immediately remove you from our mailing list.
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Easy Returns
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Upward Goddess accepts returns on unused items in their original condition returned within fourteen days of purchase. Customers are responsible for return shipping costs. If you receive an incorrect or damaged item, please contact us right away.
To initiate a return, contact us at info@upwardgoddess.com, and be sure to include your order number in the email.